Hoods Return Policy
If you paid by:
Check or cash(under $200)
Check or cash ($200-$500)
Check or cash (over $500)
Credit or debit card
Credit or debit card credited
**Please allow up to 7-10 business days for processing.
30 DAY SALES PRICE GUARANTEE:
At HOODS, we value your patronage. That is why we guarantee our HOODS prices for 30 days. If we advertise a lower price on any item you have purchased from HOODS in the last 30 days, simply return with your original HOODS register receipt and we will gladly refund the difference onto a HOODS gift card. This allows you to shop at HOODS with the confidence that you are always getting the lowest possible HOODS price.
Flooring: (such as tile, laminate, and hardwood): Flooring is typically manufactured in dye lots and sold by the case, so unless purchased as a sample*, returns of in-stock flooring such as tile, laminate, and hardwood are required to be returned in full, factory-sealed cartons within 30 days of purchase. Beyond 30 days, they must also match in-stock dye lots and/or cover at least 50 square feet to be eligible for return. *Individual tiles sold as samples may be returned as the same within 30 days with a receipt.
Special Orders: Special orders are made and/or ordered especially for you. There are no exchanges or refunds available on special order items.
Final Sales: If the price ends in 7, please be sure it is what you want. These closeout or reduced items are not eligible for exchange or refund. Example, ceramic tile that is $.97 is a final sale item.
Power Tools and Equipment: Power tools and equipment are not eligible for refunds; however we will gladly exchange for exactly the same one within 30 days of purchase. Beyond 30 days, customers are responsible for complying with any applicable manufacturer’s warranty. If powered by gas, the customer is responsible for draining the gas tank prior to its return. For safety reasons, our stores are not permitted to return power tools and equipment unless the gas tank is empty.
Gift Cards: Lost or stolen gift cards are non-replaceable.